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A US AT&T call center worker details working with an AI tool that transcribes calls and offers technical solutions, and wonders "am I training my replacement?" (Emma Goldberg/New York Times)
July 22, 2023, 6:30 a.m. |
Techmeme www.techmeme.com
Emma Goldberg / New York Times:
A US AT&T call center worker details working with an AI tool that transcribes calls and offers technical solutions, and wonders “am I training my replacement?” — To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work.
ai tool at&t call call center center replacement solutions technical tool training
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