AI Oversight and Human Mistakes: Evidence from Centre Court

Powered by the increasing predictive capabilities of machine learning algorithms, artificial intelligence (AI) systems have begun to be used to overrule human mistakes in many settings. We provide the first field evidence this AI oversight carries psychological costs that can impact human decision-making. We investigate one of the highest visibility settings in which AI oversight has occurred: the Hawk-Eye review of umpires in top tennis tournaments. We find that umpires lowered their overall mistake rate after the introduction of Hawk-Eye …

algorithms artificial artificial intelligence begun capabilities centre costs court cs.cy cs.lg decision econ.gn evidence human impact intelligence machine machine learning machine learning algorithms making mistakes oversight predictive q-fin.ec systems visibility