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An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, replacing them with an AI chatbot

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July 12, 2023, 8:46 a.m. | Kai Xiang Teo (insider@insider.com)

Business Insider www.businessinsider.com

Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

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