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Are you ready to back up your AI chatbot's promises? You'd better be
Feb. 23, 2024, 11:33 a.m. | Steven J. Vaughan-Nichols
The Register - Software: AI + ML www.theregister.com
Air Canada discovered the hard way that when your AI chatbot makes a commitment, your company will be on the hook for it
Opinion I keep hearing about businesses that want to fire their call center employees and front-line staffers as fast as possible and replace them with AI. They're upfront about it.…
ai chatbot air canada back up businesses call call center canada center chatbot commitment employees fire hearing hook line opinion them will
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