Dependency Aware Incident Linking in Large Cloud Systems

arXiv:2403.18639v1 Announce Type: cross
Abstract: Despite significant reliability efforts, large-scale cloud services inevitably experience production incidents that can significantly impact service availability and customer's satisfaction. Worse, in many cases one incident can lead to multiple downstream failures due to cascading effects that creates several related incidents across different dependent services. Often time On-call Engineers (OCEs) examine these incidents in silos that lead to significant amount of manual toil and increase the overall time-to-mitigate incidents. Therefore, developing efficient incident linking models …

abstract arxiv availability cases cloud cloud services cs.dc cs.lg customer effects experience impact incident multiple production reliability scale service services systems type