all AI news
DPD AI chatbot swears, calls itself ‘useless’ and criticises delivery firm
Artificial intelligence (AI) | The Guardian www.theguardian.com
Company updates system after customer decided to ‘find out’ what bot could do after failing to find parcel
The delivery firm DPD has disabled part of its artificial intelligence (AI) powered online chatbot after a disgruntled customer was able to make it swear and criticise the company.
Musician Ashley Beauchamp, 30, was trying to track down a missing parcel but was having no joy in getting useful information from the chatbot. Fed up, he decided to have some fun instead …
ai chatbot artificial artificial intelligence artificial intelligence (ai) bot business chatbot computing consumer affairs customer delivery dpd intelligence musician part technology the company uk news updates