Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

24-7-customer-service affirm affirm-buy-now-pay-later agents ai chatbots billion chatbots customer customer service customer service ai gartner gen gen z money per phone phone calls research service tech