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Generative AI could soon decimate the call center industry, says CEO
April 26, 2024, 10:18 a.m. | Rob Thubron
TechSpot www.techspot.com
The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more than 616,000 employees worldwide.
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article call call center cap center ceo consultancy employees generative head india indian indian it industry market market cap prediction services tata tata consultancy services tcs
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