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How AI can enhance flexibility, efficiency for customer service centers

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April 22, 2024, 5:35 p.m. |

News on Artificial Intelligence and Machine Learning techxplore.com

Whenever you call a customer service contact center, the team on the other end of the line typically has three goals: to reduce their response time, solve your problem and do it within the shortest service time possible.

business call center contact center customer customer service efficiency flexibility line reduce service solve team

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