How to quantify customer problems for prioritization using churn survey

Understanding users’ needs and pain points is a critical component of business success. Churn surveys, a specific type of survey designed for customers who have stopped using a service, are a treasure trove of customer insights. However, the true power lies in transforming those insights into concrete actions that boost sustainable growth and revenue. Churn often stems from unmet customer needs, leading to lost subscriptions and revenue. This article dives into a powerful technique: “assigning a dollar value to …

boost business churn concrete customer customer experience customer insights customers growth however insights lies pain power product management retention service success survey surveys true type understanding