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K Krithivasan, the CEO of Indian IT giant TCS, says there'll be "minimal" need for call centers in as soon as a year, as AI chatbots take over much of the work (Financial Times)
April 25, 2024, 5:40 a.m. |
Techmeme www.techmeme.com
Financial Times:
K Krithivasan, the CEO of Indian IT giant TCS, says there'll be “minimal” need for call centers in as soon as a year, as AI chatbots take over much of the work — Chatbots will soon take over much of the work of human agents, forecasts chief of Indian IT group
ai chatbots call call centers ceo chatbots financial indian indian it tcs work
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