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Klarna claims its ChatGPT-powered AI chatbot handles two-thirds of all customer service chats and does the equivalent work of 700 full-time human agents (Christopher Zara/Fast Company)
Feb. 28, 2024, 2:40 a.m. |
Techmeme www.techmeme.com
Christopher Zara / Fast Company:
Klarna claims its ChatGPT-powered AI chatbot handles two-thirds of all customer service chats and does the equivalent work of 700 full-time human agents — Klarna is bullish on bots. — One month after taking its OpenAI-powered virtual assistant global, the Swedish buy-now …
agents ai chatbot bots bullish chatbot chatgpt customer customer service human klarna service work
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