Observe.AI to infuse conversational intelligence into Zoom’s Contact Center platform | allainews.com

Nov. 9, 2022, 6 p.m. | Mike Wheatley

AI – SiliconANGLE siliconangle.com

Intelligent contact center software firm Z21 Labs Inc., better known as Observe.AI, said today it’s integrating its conversation intelligence capabilities with Zoom Video Communications Inc.’s new contact center offering. With the integration, companies that use Zoom Contact Center to handle customer service operations will benefit from a range of artificial intelligence-powered insights into their customer […]

The post Observe.AI to infuse conversational intelligence into Zoom’s Contact Center platform appeared first on SiliconANGLE.

ai call center contact center conversational conversational intelligence conversation intelligence customer interactions customer service integration intelligence natural language processing news observe observe.ai platform the-latest unified communications zoom zoom contact center

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