Quoting Jacob Kaplan-Moss

I think most people have this naive idea of consensus meaning “everyone agrees”. That’s not what consensus means, as practiced by organizations that truly have a mature and well developed consensus driven process.

Consensus is not “everyone agrees”, but [a model where] people are more aligned with the process than they are with any particular outcome, and they’ve all agreed on how decisions will be made.

— Jacob Kaplan-Moss

consensus jacobkaplanmoss kaplan management meaning organizations people process think