Nov. 11, 2023, 5:54 a.m. | Mariya Mansurova

Towards Data Science - Medium towardsdatascience.com

Comprehensive guide on how to analyse customer feedback using ChatGPT

Image by DALL-E 3

In my previous articles, we discussed how to do Topic Modelling using ChatGPT. Our task was to analyse customer comments for different hotel chains and identify the main topics mentioned for each hotel.

As a result of such Topic Modelling, we know topics for each customer review and can easily filter by them and dive deeper. However, in real life, it’s impossible to have such an …

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