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Service bots turn off customers even when they work as well as humans, study shows

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Dec. 7, 2023, 5:48 p.m. |

News on Artificial Intelligence and Machine Learning techxplore.com

People seem to have little fondness for consumer service bots—so much so that even when an interaction with one is equal in speed and efficiency to that with a human, customers will still report dissatisfaction with the bot.

bot bots consumer consumer & gadgets customers efficiency human humans people report service shows speed study will work

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