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The CEO who replaced 90% of his support staff with AI warns that copy-paste jobs are dead
Oct. 6, 2023, 12:23 p.m. | Rob Thubron
TechSpot www.techspot.com
It was in July when Suumit Shah, CEO and founder of Bengaluru, India-based Dukaan, boasted on Twitter that he had replaced 90% of his support staff, or 27 people, with the company's in-house customer service chatbot Lina. Trained on the firm's help center content, the ChatGPT-powered bot can answer nearly...
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bengaluru center ceo chatbot customer customer service customer service chatbot dukaan founder india jobs people service staff support suumit shah twitter
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