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Topic Modeling on Customer Reviews using BERTopic and Llama2
April 30, 2024, 12:01 p.m. | Boris Dorian Da Silva
Towards AI - Medium pub.towardsai.net
A Quick Guide to Creating Interpretable Topics from Customer Reviews with BERTopic and Llama2 using Ollama.
Image by playground.comIntroduction
No matter the industry, most companies utilize customer reviews to gather crucial insights about their products/services.
Topic modeling is a technique that facilitates the discovery of main themes and topics within a vast collection of text documents. This method aids in comprehending customer sentiments, preferences, and challenges.
Customer reviews typically consist of two main components: an overall score for the …
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