Towards Human-centered Proactive Conversational Agents

arXiv:2404.12670v1 Announce Type: cross
Abstract: Recent research on proactive conversational agents (PCAs) mainly focuses on improving the system's capabilities in anticipating and planning action sequences to accomplish tasks and achieve goals before users articulate their requests. This perspectives paper highlights the importance of moving towards building human-centered PCAs that emphasize human needs and expectations, and that considers ethical and social implications of these agents, rather than solely focusing on technological capabilities. The distinction between a proactive and a reactive system …

abstract agents arxiv building capabilities conversational conversational agents cs.cl cs.hc cs.ir highlights human importance improving moving paper perspectives planning research tasks type