all AI news
7 Ways Call Centers Use AI to Unlock Time for Their Agents and Customers
Unite.AI www.unite.ai
A study by CCW Digital reveals that up to 62% of contact centers are looking into investing in automation and AI. At the same time, many consumers are willing to use self-service options or chat with chatbots, especially if it helps them skip lengthy wait times. This presents an ideal opportunity for contact center leaders […]
The post 7 Ways Call Centers Use AI to Unlock Time for Their Agents and Customers appeared first on Unite.AI.
agents artificial intelligence automation call call centers chat chatbots consumers contact centers customers digital investing self-service service study them voicebots wait times