A Critical Reflection and Forward Perspective on Empathy and Natural Language Processing. (arXiv:2210.16604v1 [cs.CL])

We review the state of research on empathy in natural language processing and
identify the following issues: (1) empathy definitions are absent or abstract,
which (2) leads to low construct validity and reproducibility. Moreover, (3)
emotional empathy is overemphasized, skewing our focus to a narrow subset of
simplified tasks. We believe these issues hinder research progress and argue
that current directions will benefit from a clear conceptualization that
includes operationalizing cognitive empathy components. Our main objectives are
to provide insight …

and natural language processing arxiv empathy language language processing natural natural language natural language processing perspective processing