A Values-First Approach to AI and Product

Generative AI tools like ChatGPT entered the mainstream less than two years ago, but they’ve already reshaped the online experience. These tools have also introduced the concept of “AI” to the mainstream. While the technology has been around in some forms for decades, never before has it been so visible and accessible to the general public.

Almost a third of younger Americans now use ChatGPT at work, according to Pew research, a number that’s increasing. Meanwhile, consumers feel both excited …

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