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AdaCoach: A Virtual Coach for Training Customer Service Agents. (arXiv:2204.12935v1 [cs.CL])
April 28, 2022, 1:11 a.m. | Shuang Peng, Shuai Zhu, Minghui Yang, Haozhou Huang, Dan Liu, Zujie Wen, Xuelian Li, Biao Fan
cs.CL updates on arXiv.org arxiv.org
With the development of online business, customer service agents gradually
play a crucial role as an interface between the companies and their customers.
Most companies spend a lot of time and effort on hiring and training customer
service agents. To this end, we propose AdaCoach: A Virtual Coach for Training
Customer Service Agents, to promote the ability of newly hired service agents
before they get to work. AdaCoach is designed to simulate real customers who
seek help and actively initiate …
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