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AI and B2B Customer Journey Signals - with Carlos Quezada of Hewlett Packard Enterprises
The AI in Business Podcast podcast.emerj.com
Today’s guest is Carlos Quezada, Vice President of Customer Experience Strategy at Hewlett Packard Enterprises. He joins Emerj Senior Editor Matthew DeMello on the program to talk about building customer journeys simultaneously from the B2B and infrastructure perspectives. Later, they talk about how friction in customer journeys predicates a balance between automation and humans in the loop of critical workflows. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on …
b2b building customer customer experience customer experience strategy customer journey customer journeys editor enterprises experience infrastructure journey perspectives president strategy talk vice president