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AI-based chatbots can help improve customer support – if they’re done right
May 16, 2023, 6:37 p.m. | David Strom
AI – SiliconANGLE siliconangle.com
Most of us have been interacting with customer support agents for years. It can be a frustrating experience: Oftentimes the agent knows less than we do about their product or service, calls are dropped or transferred to other agents. About two years ago, I had such a bad experience with AT&T Inc.’s customer support that […]
The post AI-based chatbots can help improve customer support – if they’re done right appeared first on SiliconANGLE.
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