AI chatbot in NYC providing misleading information; raises concerns about legality

New York City's AI-powered chatbot intended to assist business owners in understanding government regulations has been found to provide misleading information that may encourage illegal activities. After five months of its launch, the chatbot has been observed to offer incomplete and dangerously inaccurate guidance on housing policies, worker rights, and rules for entrepreneurs. An example is its incorrect information that landlords are not obliged to accept tenants with Section 8 vouchers or rental assistance, whereas it is illegal to discriminate …

ai chatbot ai-powered business chatbot city concerns five found government guidance housing information launch legality new york city nyc policies raises regulations rights understanding