AI is replacing customer service jobs across the globe

- Artificial intelligence (AI) is replacing customer service jobs around the world, with chatbots being used to interact directly with customers and solve problems independently.

- This shift is expected to have a profound effect on economies, particularly in countries like India and the Philippines where call centers provide millions of jobs.

- While some argue that AI will provide support to remaining call center workers and improve job satisfaction, others warn that it could lead to job losses and …

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