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Air Canada Ordered to Pay Passenger Damages After Chatbot Lied About Bereavement Discounts
Feb. 16, 2024, 1 p.m. | Jody Serrano
Gizmodo gizmodo.com
A Canadian tribunal has ruled that Air Canada must pay damages to one of its passengers for misleading advice given by its customer service chatbot, which resulted in the passenger paying nearly double for their plane tickets.
advice air canada canada chatbot customer customer service customer service chatbot instant messaging internet bot jake moffatt law crime natural language parsing plane service tickets
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