Airbnb leans on reviews to make listings more reliable as it tests review summaries using GenAI

Airbnb has given hotels a run for their money with offerings that are often more flexible, sometimes cheaper, and more characterful than their traditional hospitality counterparts. One area where Airbnb has stumbled, however, is consistency: hotels are still considered to have better service and customers still regularly complain that Airbnb listings are not accurate. Now, to […]

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