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An interview with Airbnb CEO Brian Chesky on affordable prices, reliability, proper customer support, using AI for quality control, a loyalty program, and more (Nikki Ekstein/Bloomberg)
Oct. 3, 2023, 12:30 p.m. |
Techmeme www.techmeme.com
Nikki Ekstein / Bloomberg:
An interview with Airbnb CEO Brian Chesky on affordable prices, reliability, proper customer support, using AI for quality control, a loyalty program, and more — “We never fully built the foundation,” Brian Chesky says in a revelatory interview. “It had four pillars when we needed to have 10.”
airbnb bloomberg brian brian chesky ceo control customer customer support interview loyalty quality reliability support
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