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Andrei Papancea CEO of NLX on Conversational Experiences, Customer Self-Service, and GPT-3 - Voicebot Podcast Ep 299
The Voicebot Podcast voicebot.ai
Andrei Papancea co-founded NLX in 2018 to solve some of the problems he faced as a software engineer working on natural language understanding at American Express. He worked extensively with designers and analysts that could not make improvements to customer self-service and conversational support channels without engaging software engineers to hardcode the changes. He was confident that you could build conversational systems that enabled non-technical users to make these changes.
In addition, he was particularly interested in how conversational systems …
ai analysts ceo conversational conversational ai customer customer experience designers engineer gpt gpt-3 language language understanding large language models natural natural language nlx podcast self-service service software software engineer understanding voicebot voicebot podcast