At Google’s Cloud Conference, Lofty AI Visions Meet Customer Reality

In his keynote speech at Google’s annual cloud computing conference Tuesday, Google Cloud CEO Thomas Kurian outlined a future in which businesses use artificial intelligence agents to automate all manner of tasks, from analyzing data, to creating ad copy, to prodding consumers to spend more money.

Now he must get customers to follow his lead—and that’s proving to be a challenge. Many are still just experimenting with AI. Those deploying it more widely are using it for relatively mundane tasks …

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