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Auto311: A Confidence-guided Automated System for Non-emergency Calls. (arXiv:2312.14185v2 [cs.CL] UPDATED)
cs.CL updates on arXiv.org arxiv.org
Emergency and non-emergency response systems are essential services provided
by local governments and critical to protecting lives, the environment, and
property. The effective handling of (non-)emergency calls is critical for
public safety and well-being. By reducing the burden through non-emergency
callers, residents in critical need of assistance through 911 will receive a
fast and effective response. Collaborating with the Department of Emergency
Communications (DEC) in Nashville, we analyzed 11,796 non-emergency call
recordings and developed Auto311, the first automated system to …
arxiv automated confidence cs.cl emergency emergency response environment governments property public public safety safety services systems the environment through