AutoTSG: Learning and Synthesis for Incident Troubleshooting. (arXiv:2205.13457v1 [cs.SE])

Incident management is a key aspect of operating large-scale cloud services.
To aid with faster and efficient resolution of incidents, engineering teams
document frequent troubleshooting steps in the form of Troubleshooting Guides
(TSGs), to be used by on-call engineers (OCEs). However, TSGs are siloed,
unstructured, and often incomplete, requiring developers to manually understand
and execute necessary steps. This results in a plethora of issues such as
on-call fatigue, reduced productivity, and human errors. In this work, we
conduct a large-scale …

arxiv incident learning troubleshooting