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Buyers before bots: Customers need the human touch
May 9, 2023, 11:15 a.m. | silicon
Silicon RepublicSilicon Republic www.siliconrepublic.com
Elio Network’s David Russell discusses his decision not to use chatbots in favour of people in the company’s customer service interactions.
Read more: Buyers before bots: Customers need the human touch
ai bots chatbots customer customer care customers customer service david decision enterprise guest column human interactions network people service
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