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Can I take your order – and your data? The hidden reason retailers are replacing staff with AI bots

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May 6, 2024, 6:16 a.m. | Cameron Shackell, Sessional Academic and Visitor, School of Information Systems, Queensland University of Technology

Artificial intelligence (AI) – The Conversation theconversation.com

Human staff accumulate data as ‘expertise’ instead of giving it to their employers. For profit-chasing retailers, that’s a problem AI can eliminate.

ai bots bots data employers expertise giving hidden human profit reason retailers staff

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