Can Large Language Models be Used to Provide Psychological Counselling? An Analysis of GPT-4-Generated Responses Using Role-play Dialogues

arXiv:2402.12738v1 Announce Type: new
Abstract: Mental health care poses an increasingly serious challenge to modern societies. In this context, there has been a surge in research that utilizes information technologies to address mental health problems, including those aiming to develop counseling dialogue systems. However, there is a need for more evaluations of the performance of counseling dialogue systems that use large language models. For this study, we collected counseling dialogue data via role-playing scenarios involving expert counselors, and the utterances …

abstract analysis arxiv challenge context cs.ai cs.cl cs.hc dialogue generated gpt gpt-4 health health care information information technologies language language models large language large language models mental health modern research responses role technologies type