all AI news
Can new advances in AI bring the ‘human touch’ chatbots are sorely missing?
July 25, 2023, 12:51 p.m. | Ebony-Storm Halladay
The Next Web thenextweb.com
When chatbots first became commercially accessible, companies big and small embraced them with open arms. “Have a robot handle easy customer service questions in seconds? Amazing!” — we thought. The problem was, these early chatbots were less C-3PO and more an annoying barrier to an actual human. From being asked: “Can you repeat the question” 10 times over to being directed to a completely unrelated information page — customers simply don’t have the patience to deal with badly made chatbots …
big chatbots companies corporates and innovation customer customer service easy fintech and ecommerce future of work human questions robot service small startups and technology them thought
More from thenextweb.com / The Next Web
Jobs in AI, ML, Big Data
Artificial Intelligence – Bioinformatic Expert
@ University of Texas Medical Branch | Galveston, TX
Lead Developer (AI)
@ Cere Network | San Francisco, US
Research Engineer
@ Allora Labs | Remote
Ecosystem Manager
@ Allora Labs | Remote
Founding AI Engineer, Agents
@ Occam AI | New York
AI Engineer Intern, Agents
@ Occam AI | US