Case Study: How Alibaba Effectively Engages with A Billion Customers | allainews.com

Feb. 14, 2024, 10 a.m. | Yitong Wang, Offer Mintz, Depin Chen, Kehan Chen

AI Business aibusiness.com

Alibaba uses AI chatbots to handle over two million daily customer service sessions and over 10 million lines of daily chats

ai chatbots alibaba billion case case study chatbots customer customers customer service daily service study

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