CEO Fires 90 Percent of Support Staff, Saying AI Outperforms Them

Tough But Necessary Suumit Shah, a 31-year-old CEO of an e-commerce platform called Dukaan based in Bengaluru, India, is getting torn to shreds online for firing 90 percent of the company's customer support staff after arguing an AI chatbot had outperformed them. It was a savage and unusually callous announcement that clearly didn't sit well […]

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