Oct. 4, 2023, 7:53 p.m. | Victor Tangermann

Artificial Intelligence – Futurism futurism.com

No-Brainer Earlier this year, Suumit Shah, a 31-year-old CEO of an Indian e-commerce platform called Dukaan, fired the vast majority of the humans making up his company's customer service team — to replace them with OpenAI's ChatGPT. After experimenting with a ChatGPT-powered bot dubbed Lina to field customer messages, Shah concluded that it simply did […]

artificial intelligence bot ceo chatgpt commerce customer customer service dukaan e-commerce fired human humans indian job automation making messages openai platform service team the digest them workers

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