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Chat, Shift and Perform: Bridging the Gap between Task-oriented and Non-task-oriented Dialog Systems. (arXiv:2206.11813v1 [cs.CL])
June 24, 2022, 1:12 a.m. | Teppei Yoshino, Yosuke Fukuchi, Shoya Matsumori, Michita Imai
cs.CL updates on arXiv.org arxiv.org
We propose CASPER (ChAt, Shift and PERform), a novel dialog system consisting
of three types of dialog models: chatter, shifter, and performer. Shifter,
which is designed for topic switching, enables a seamless flow of dialog from
open-domain chat- to task-oriented dialog. In a user study, CASPER gave a
better impression in terms of naturalness of response, lack of forced topic
switching, and satisfaction compared with a baseline dialog system trained in
an end-to-end manner. In an ablation study, we found …
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