CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs

arXiv:2404.01343v1 Announce Type: new
Abstract: Businesses and software platforms are increasingly turning to Large Language Models (LLMs) such as GPT-3.5, GPT-4, GLM-3, and LLaMa-2 for chat assistance with file access or as reasoning agents for customer service. However, current LLM-based customer service models have limited integration with customer profiles and lack the operational capabilities necessary for effective service. Moreover, existing API integrations emphasize diversity over the precision and error avoidance essential in real-world customer service scenarios. To address these issues, …

abstract agents arxiv businesses chat cs.ai cs.cl current customer customer service file gpt gpt-3 gpt-3.5 gpt-4 however integration language language models large language large language models llama llm llms platforms profile profiles reasoning service software systems type