CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs

This is a Plain English Papers summary of a research paper called CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs. If you like these kinds of analysis, you should subscribe to the AImodels.fyi newsletter or follow me on Twitter.

Overview

• This paper proposes a new system called CHOPS (CHat with custOmer Profile Systems) that uses large language models (LLMs) to improve customer service interactions.


• The system aims to leverage customer profile information to provide more …

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