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Conversational AI to Fuel Contact Center Market to 16% Growth

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Aug. 2, 2023, 4:16 p.m. | Karl Greenberg

Artificial Intelligence | TechRepublic www.techrepublic.com

Gartner predicts a 16% growth in conversational AI thanks to the booming contact center tech market, the advent of virtual assistants and as-a-service models. But are employees ready to work with generative AI?

ai artificial intelligence as-a-service assistants center cloud contact center conversational conversational ai employees gartner generative generative-ai growth salesforce service software tech virtual virtual assistants work

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