‘AI cannot taste the way a chef can’: are chatbots a threat to fine dining?

Artificial intelligence could take personalized service a new, possibly sinister level – but can it really replace a chef?

In the world of ultra-fine dining, service must run like clockwork. A team of specialists work together to create a seamless experience for customers from the point of booking reservations to the time the check is paid. Host, server, food runner, sommelier and dining room manager attend to – and even anticipate – guests’ needs with unflinching poise. When it works …

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