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Customer service chatbot gets foul-mouthed and calls its own company "useless"
Jan. 21, 2024, 4:46 p.m. | James Miller
TechSpot www.techspot.com
DPD, a parcel delivery company operating in almost 50 countries, has opted to include an AI element alongside their human customer service team, but this week X user @ashleybeauchamp tried to interact with it to terrible results. Getting frustrated in his attempts to track down a rogue parcel, Beauchamp opted...
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chatbot customer customer service customer service chatbot delivery dpd element human rogue service team
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