Data Teams: Kill Your Service Desk

Can we transcend the service desk trap, while still satisfying the needs of business stakeholders?

Photo by Jaime Dantas on Unsplash

Seize Excalibur and slay your ancestral enemy: the service desk — eternal foe of data teams.

In the two years we have spent building Workstream.io, I have spoken with many data leaders about their most hated tool: the “service desk” used to manage the requests of others.

I use the term “service desk” broadly, because there are a lot …

business data data science data-team data teams product management service desk