Developing a Company-Specific ChatGPT is One-Third Technology and Two-Thirds Process Improvements

A practical overview of the processes, roles, and complexities involved in the development of a GPT-based virtual assistant

Throughout 2023, we have been developing a GPT-model-based virtual assistant for the employees of Enefit (one of the largest energy companies in the Baltics). In the first article (read here), I overviewed the problem, development process, and initial results. In this article, I will delve into the significance of the non-technology related challenges in developing a virtual …

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