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Dialpad adds agent empowerment to its portfolio of contact center AI capabilities
Sept. 28, 2022, 6:20 p.m. | Zeus Kerravala
AI – SiliconANGLE siliconangle.com
Dialpad Inc. Monday announced several new artificial intelligence capabilities for its contact center solution. The new features fall under the suite name of “Agent Empowerment” designed to make contact center supervisors, managers and agents more productive by equipping them with tools that directly lead to better customer experience. CX improvement has been a top initiative for […]
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